Mission
The Computing Division's Central Services & Infrastructure Department is responsible for providing central services and infrastructure support to the Laboratory's scientific, technical and business missions.
Department Management
Jack Schmidt (Department Head)
Allen Forni (Service Desk)
Wayne Baisley (Linux & Mac Support Services)
Greg Cisko (Windows Support Services)
Al Lilianstrom (Authentication Directory Messaging Services)
Ray Pasetes (Backup Archival Storage Services)
(Jack Schmidt) (Web & Collaboration Services)
Organization
Performance and other metrics for the services we provide are collected here by group:
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Objectives
The Central Services & Infrastructure(CSI) Department within the Computing Division has many major missions for the Laboratory and Division. It is involved in operations of almost all services the Division provides and provides many core services and support functions directly. These responsibilities include:
- Infrastructure support for the supported operating systems (Macintosh, Unix, Windows) as described by negotiated Service Level Agreements with client organizations within FNAL;
- Lab-wide core services (e.g. email gateways and IMAP servers, printer service, file services(NAS/SAN,AFS), patching, hardware/software inventory.);
- Centrally-managed web servers, including the main site web server;
- Base support and vendor liaison for all the supported operating systems;
- Vendor liaison for high availability hardware vendors(Sun, Dell, Apple, BlueArc, Spectralogic)
- Shared access computing facilities for scientific and technical analysis and development (FNALU);
- Computing support for conferences sponsored by and/or at FNAL;
- Recommended configurations for secure and reliable system operation;
- Consulting services on system configuration, hardware procurement, computer security, and system administration training/hiring;
- Operation of the Computing Division's HelpDesk;
- Administration of Lab-wide maintenance contracts for Microsoft software and tracking of software licenses through SMS.
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